Requesting a Quotation or Making a Purchase
Requesting a price quotation could not be easier. Just browse our site and add the items to the shopping cart. After you have finished your selection, click 'Checkout' and you will be asked for a few details that we need to complete the quotation. For our repeat customers, we can simplify the process and accept orders on-line. To access this feature, you will require a user name and password. Please contact Industrial Power & Control directly for access to the on-line ordering system. Note, large orders may be subject to commodity surcharges. Consult Industrial Power & Control directly if you require firm pricing on large systems.

We accept credit card payment in US or Canadian funds. If you are shopping from overseas, your credit card company will convert the transaction to your local currency.

We charge for items when we receive your credit card information. You may send your credit card information over the Internet on our encrypted secure server, via phone, fax, email or regular mail. When confirmation of your order is received, it is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this clause in case we are no longer able to supply a particular product or an error has been made in pricing. If pricing has changed, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Products are quoted F.O.B. Guelph, Ontario. Price does not include freight, insurance, brokerage, duty, taxes, terminal or agent fees. Shipping can be charged to your preferred carrier on your account or we can arrange "best way" based on our experience and add it to your invoice.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
Ontario residents are charged 6% GST and 8% PST, unless otherwise exempt. Newfoundland, Nova Scotia and New Brunswick are charged 14% HST. All other provinces are charged 6% GST.

There are no taxes charged for shipments to the USA or other international destinations.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Warranty
Industrial Power & Control warrants all items manufactured or distributed by us against any defects of material and workmanship. Our sole liability shall be to repair or replace, at our discretion, any material found by the company to be defective. Suspect products are to be returned to Industrial Power & Control within one year from the date of shipment, freight prepaid, and marked with a pre-approved RMA number obtained from Industrial Power & Control as a condition to repair or replace.

If the products are not found to have a manufacturer's defect, we will contact you to determine whether you wish to have the product repaired or replaced at your cost.
Privacy Policy
Industrial Power & Control Inc does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn cookies off within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn cookies off, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Restocking
There is a 25% restocking fee for goods that are ordered and ultimately returned to us in working condition. The remainder of the invoiced amount will be applied as credit toward your future orders with us.